Support

Write to support@postklar.app. We answer in English or Turkish, usually within two working days.

The quickest way is from the app: Settings → Help → Contact support. It fills in the app version, the iOS version and the iPhone model for you, and nothing else.

Please do not send photos of your letters. If a letter was explained wrongly, tap This explanation is wrong under it instead: it sends only the masked text, and only if you agree.

Is my letter stored anywhere?

Your letters are kept on your iPhone, and in your own iCloud if you turn that on in Settings. To explain a letter, its text is sent with your name, address, ID and bank numbers masked on the phone; you see exactly what is sent before it leaves. We do not keep it. See the Privacy Policy.

How many letters can I explain for free?

One letter a month. Postklar Pro explains as many as you need and lets you search your archive.

How do I cancel or change my subscription?

Subscriptions are handled by Apple. In the app: Settings → Postklar Pro → Manage subscription. Or in the iOS Settings app: your name → Subscriptions.

I bought Pro, but the app does not show it

Settings → Postklar Pro → Restore purchases, signed in with the same Apple Account you bought it with.

The app says its check on this iPhone failed

Before it sends anything, Postklar checks with Apple that it is a genuine copy on a genuine iPhone. If Apple did not answer, try again in a few minutes. If the check keeps failing, delete the app and install it again: your letters come back from iCloud if you had it turned on. Your letters, reminders and archive work either way.

How do I delete my data?

Delete the app. If iCloud backup was on, also remove Postklar's data in the iOS Settings app: your name → iCloud → Manage Account Storage → Postklar.